Refund policy
Gharvixa Return & Exchange Policy:
At Gharvixa, customer satisfaction is our top priority. We offer a 7-Day Replacement Policy under the following strict conditions:
- Damaged or Incorrect Items: If you receive a broken, damaged, or incorrect product, we will provide a free exchange or a refund.
- Mandatory Video Proof: To claim an exchange for a damaged product, customers must record a complete unboxing video while opening the parcel for the first time. Without video proof, no claims will be entertained (Verbal claims are not accepted).
- Claim Window: You must file your complaint with video proof via our WhatsApp support or Email within 48 hours of delivery.
- Change of Mind: We do not accept returns or exchanges for a "change of mind" once the parcel has been dispatched or delivered.